FAQs

DO YOU ALLOW REFUNDS/RETURNS?

All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/ returns. Please keep in mind that colours will appear different on individuals depending on skin tone and lip pigmentation. Items will not be replaced or exchanged for this reason. Fififoveaux.com reserves the right to refuse any returns at any time.

If you wish to cancel or have any questions, please contact customer service at hello@fififoveaux.com 

HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?

For customer service inquiries only, please email hello@fififoveaux.com. Our Customer Service team is available M-F 8am - 5pm Melbourne Australia time. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.

CAN I MAKE CHANGES TO MY ORDER ONCE IT’S BEEN PLACED?

Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.


WHEN WILL MY PACKAGE BE DELIVERED?

Processing time for orders is 1-4 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within the United States is 2-9 days and 4-30 business days internationally. We do not offer expedited shipping at this time.

Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from Canada to international mail carriers.